Moving? 5 Questions to Ask Before Hiring a Mover

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Hiring a competent mover is no easy task. Unfortunately, there are many unscrupulous companies out there so you have to be careful to choose one that is reputable and honest. Interview the companies you are interested on the telephone prior to having them do a walk-through of your home so you can narrow down your choices. Here are some essential questions to ask when interviewing a mover.

1. Ask about their rates and estimates. Most movers offer estimates based on rate per pound and distance. For short distances moves, some movers have an hourly rate. If you are moving long distance, the company must charge by weight. Don’t hire a company that bases their estimate on cubic feet. Find out if the estimate offer is binding or non-binding. With a binding estimate, the price that is quoted in the estimate is the amount you pay. Even if the weight of your shipment exceeds the weight quoted in your estimate, you pay the same amount. With a non-binding estimate, the mover is not bound to the price quoted in the estimate. In most cases, the cost of your move will be more than what was quoted in the estimate. When getting an estimate, make sure you receive a copy in writing. Also make sure that the estimate includes all charges and that both you and the mover both sign it.

2. Ask if the moving company uses subcontractors and if they do, ask for a complete list of the subcontractors’ names and contact information. This information must be readily available and if it’s not, be wary. Most subcontractors are local movers with their own trucks. Meet with the subcontractor and check out their drivers and equipment to ensure that you will still receive quality service. Getting a subcontractor is not necessarily a bad thing because there are many good ones out there but you should always do your homework regardless.

3. Make sure you ask about the details of the insurance that the company offers. Typically, movers’ insurance covers around 60 cents per pound and is not enough to cover the true cost of a damaged item. Assess the value of your goods and what your insurance policy would provide you with if your goods are damaged or get lost.

4. If you are moving long distance, ask if the moving company will at some point transfer your belongings from one truck to another. Such additional transfers are risky because they can increase the possibility of your belongings getting damaged or lost. You should keep this in mind when you are deciding on a moving company to go with. Also determine how the moving company will protect your items against the elements during the winter or rainy season.

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5. Determine if your mover charges any additional fees. Movers often charge extra for things like carrying items by hand over longer-than-expected distances, moving difficult pieces of furniture, carrying items up stairs, etc. Extra costs may also include fuel surcharges and transportation surcharges if you are moving to a remote area. If the new residence is not ready for occupancy, your movers will have to store your belongings in-transit and charge extra for that as well. Prior to signing any agreement, discuss all extra charges ahead of time. Avoid extra costs by taking note of large, difficult items, determining where the moving truck will park at the final destination, and investigating any possible obstructions at your new home/apartment building.

These are just some of the many questions you should ask a moving company on the telephone prior to having them do a walk-through of your home. Stay tuned for more tips on hiring a good moving company and making the relocation process as hassle-free as possible.